Phone (619) 720-1774    Fax (619) 720-2111    concierge@klmrecords.us
HIPAA compliantFully insuredState licensed

If you are the one chasing the records, we are on the other side of that call.

KLM has worked audit and litigation retrieval across Southern California since 2018, with standing relationships at hundreds of provider offices. When a request routes to us, it does not sit in a calling queue.

What we accommodatePer project
  • Project naming conventionsYours, not oursYes
  • Chart ID requirementsApplied at the sourceYes
  • Submission formatsPortal, SFTP, or directYes
  • Project timelinesIncluding compressed audit windowsYes
What we do for you
01

Custom record retrieval

Risk adjustment, HEDIS, and marketplace retrieval for health plans and the vendors supporting them, handled on your project timeline. Because KLM already manages release of information for the offices themselves, the retrieval step is frequently internal rather than an outreach campaign, which is the difference between a chart delivered this week and a chart still in outreach next month.

Health plans and audit vendors
02

Litigation record pursuit

Medical, billing, imaging, employment, and tax records pursued on your behalf, including the follow-up that makes the difference between a complete production and a partial one. Requests are tracked to close and returned in the format your case file needs.

Law firms and carriers
Why offices route through us

We are not a call center.

Provider offices work with KLM because we take the burden off them rather than adding to it, and we are protective of that. We do not push volume onto a front desk that cannot absorb it, and we do not put an office in the middle of anything that belongs between us and you.

Contact

Tell us about the project.

Volume, geography, and timeline are enough for a first conversation.

Request a callback
Phone (619) 720-1774
Fax (619) 720-2111
Email concierge@klmrecords.us
Based in San Diego County, California
Serving offices on site and remotely