KLM was founded in 2018. The founder worked inside the audit and retrieval industry, on the requesting side, and saw how much of an office's day those requests quietly take.
They arrive steadily, from companies the office has no relationship with, on somebody else's timeline.
The person pulling those charts is the same person checking patients in, working the referral queue, and answering the phone. So the request gets worked, and the line at the window grows, the callback waits until tomorrow, the authorization sits another day.
KLM exists so nothing pulls an office away from patient care. The requests still get answered, correctly and on time. They just stop being the office's to answer.
Every field agent is HIPAA certified before handling a chart. Patient authorizations are validated against requests. Every release is logged, tracked, and closed in our system so it can be accounted for years later.
KLM is fully insured and state licensed, with a signed BAA in place with every office we serve.
Southern California is where this company was built and where it knows the requesters best, and our field agents work on site across it. Coverage has grown every year since, and offices throughout the continental United States are served by the same team.
Your office knows its coordinator, and your coordinator knows your workflow, your EMR, and which provider signs what.
Tell us what is sitting on your desk right now and we will tell you exactly what we would take off it.
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