Backup for your office staff.

FMRS · Full Medical Records and Referrals Solution

FMRS is KLM's full medical records and referrals solution: KLM staff working inside your EMR alongside your team, covering referrals, authorizations, prescriptions, clinical record requests, and the backlog nobody has had time to clear. Take the whole function or only the parts your team cannot get to.

Ask about FMRS What it covers

Hiring vs FMRSSame work, two ways to pay

Another hire

FMRS

Covering every lane

One person, one queue at a time

Referrals, auths, prescriptions, and records worked in parallel

A slow month

Full salary, same as always

Nothing billed

A busy month

Overtime, or it backs up

We absorb it

Payroll taxes and benefits

Yours to carry

None

Hiring and training

Weeks before productive

None

Vacation, sick days, turnover

Coverage gaps

Continuous

If you stop needing it

A hard conversation

You stop sending work

One full-time hire covering this work runs roughly $44,000 to $50,000 a year before payroll taxes and benefits1

The billing model

You are billed only for what we actually complete.

A heavy month costs more than a light month, and a month where your team has it covered costs nothing at all. Support flexes with your volume instead of asking you to predict it a year in advance.

Which FMRS package fits depends on how your office runs, what your team already covers, and where the volume actually sits. We work that out on a scheduled call, then quote the package that matches.

Book a call for pricing

What FMRS covers

A complete records and referrals function, sized to what you need.

FMRS is not a single task we take off you. It is the whole records and referrals operation, available in full or in pieces. Offices that need one lane covered use one lane. Offices that want the entire function run by KLM get exactly that. We support your office the way your office needs supporting, and that can change as your volume does.

Referral coordination

Placing, tracking, and closing referrals in your system, including chasing the specialist office for the appointment and the report.

Prior authorizations

Submitting, following up, and documenting authorizations so they stop aging out in a queue nobody owns.

Prescription requests

Routing refill and prescription requests to the right provider and closing them out once they are handled.

Clinical record requests

The office-side records work that falls outside the no-cost solution, including requests between providers and continuity-of-care documentation.

Coverage for absences

A records or referral coordinator out on leave, or a position open longer than expected, covered without a temp agency.

The whole workflow

KLM can take the function over in full, or work alongside your team for support and relief. Both are on the table, and you can move between them.

In practice

We work inside your system, under your process.

Requests are assigned to a named KLM team member in your EMR, exactly as they would be to any staff member, so your office always sees who has what and where it stands.

Before anything starts, we walk through your existing procedure for referrals, authorizations, and prescriptions and match it rather than replacing it.

EMR access for the assigned KLM staff
A signed FMRS agreement
We learn your process and build the solution around your workflow