Audit pulls, subpoenas, attorney and carrier requests, health plan chart chases: the third-party queue leaves your staff and never lands on your budget. No fee, no contract, no minimum volume, and no point later where that changes.
There is no upsell attached to this, no minimum volume that triggers a fee, and no point down the road where the price changes. Offices that later want FMRS or a data consolidation project pay for those separately, and the no-cost work stays exactly as it is.
KLM carries the compliance weight, not your office. We are HIPAA compliant, fully insured, and state licensed, and we operate under a signed BAA with every office we serve, so the responsibility travels with the record.
Anything that genuinely requires provider judgment stays where it belongs, in your office. KLM handles the third-party queue, which is where the volume and the liability actually sit.
Forward the fax, email them, drop them in a shared folder, or give us the request queue in your EMR. Higher-volume offices often hand off a dedicated fax line.
Validating the authorization, pulling the record, releasing it, and chasing the requester for whatever is missing.
You hear from us only when something genuinely needs your office. Everything else closes without your involvement.
A HIPAA-certified KLM field agent comes to your office on a schedule you set, works the requests, and leaves. Offices with paper charts usually start here.
If your EMR supports remote access, we do the same work without anyone walking through your door. Offices fully on an EMR usually go this route.
Plenty of offices run remote day to day and bring an agent in when an audit project lands. That is a scheduling question, not a new agreement.
Send us the stack that is sitting there now, or fax it to (619) 720-2111 and we will work it.
Request a callback